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Although everything around us is digitized, we still use paper copies for some documents. The printer will do the job unless problems arise. Many users have the problem that the printer does not work when printing documents even though it is properly connected.The problem has more to do with the network printer, but the wired printer can also cause problems with the standalone printer. These printer problems can be caused by faulty device drivers, connection problems, incorrect printer settings, or a temporary glitch.
14 Solutions to the problem The printer does not work
You can use the following solutions to repair the printer and resume printing. These solutions apply to both wired and networked printers.
We recommend that you go through the corrections in chronological order.
1. Make sure the printer is turned on and connected properly.
You should check that the printer is turned on and working. Another thing to check for an offline printer error is that the printer is properly connected.
If you are using a network printer, make sure it is connected to the same Wi-Fi network to which your computer is connected. And in the case of a wired printer, check that the USB cable is not damaged or loose at either end of the connection. You can try changing the USB port and see if that fixes the printer problem.
2. Restart the Windows computer
If the printer is not working because of a temporary error, you can try restarting the computer to resolve the situation.
Click the Windows logo in the taskbar and then click the power icon. Select Restart from the options. Restart your computer
After restarting the computer, check that the printer can print documents without any problems.
3. Starting the printer feed cycle
You can try to turn on the printer to solve the problem of turning off the printer in Windows 10. By disabling the printer, many users have been able to improve the performance of their printer.
Turn off the printer and disconnect it from the computer. Now wait 30 seconds, plug the printer back in and turn it on.
Then check whether the printer is working properly or not.
4. Temporarily disable VPN
The VPN may conflict with the printer and cause problems during operation. This only applies to network printers. You can temporarily disable VPN connections and then try to use the printer. If the printer works fine with the VPN turned off, the problem is with the VPN.
In such a situation, you must disable the VPN if you want to use the printer. If this is not possible, please contact your VPN provider’s support team to resolve the issue.
5. Windows 10 Update
Updates to device drivers are usually included in Windows updates. Also, if there is a bug in the operating system that prevents you from printing documents, a Windows update can fix it.
Press Windows + I to open the Settings application and click Update & Security. In the left pane, go to the Windows Update section. Now click the Check for updates button. Check for new Windows updates
If updates are available, download and install them. After updating Windows, check if the printer shutdown issue is resolved.
6. Troubleshooting your printer
Windows’ built-in troubleshooter can be helpful. You can use the printer troubleshooter to solve the problem.
Open the Settings application and go to Update & Security. Navigate to Troubleshooting in the left frame and click on Advanced Troubleshooting Tools. Open additional troubleshooting tools
Click on the printer, and then click Run Troubleshooter. Troubleshooting your printer
Windows looks for problems and fixes them when possible. You can try printing the paper after you fix the printer problem to see if the error that the printer is not online is fixed or not.
Disabling the stand-alone mode of the printer
If you have enabled offline printing, the printer remains offline until you turn it off. Follow the steps below to disable the printer’s offline mode.
Step one: Open the Settings application and go to Devices.
Step two: In the left-hand frame of the Settings window, go to Printers and Scanners.
Step three: Now click on the printer that is offline and select Open Queue. Click on Open queue.
Step four: When the Control Panel window opens, click Printers and make sure the box next to Use offline printers is checked.
If you see a checkmark, click Use Offline Printer to turn it off. Close all the windows. The offline status of your printer now becomes online.
8. Restarting the pressure switch service
You can restart the Print Spooler service to solve the problem with the unconnected printer on your device. There may be a service error, which can be quickly resolved by rebooting.
To restart the print spooler service, you must be logged in with an administrator account. You cannot restart this service with the normal account.
Press Windows + R to open Run and type services.msc. Press OK to open the services. Open the Services application via Run.
In the Services window, locate the printer spooler. If it is found, right click on it and select Restart from the context menu. Restart the printer driver service
Close the Services application and check whether the printer problem is resolved by restarting this service or not.
9. Default printer configuration
Windows users have solved the problem of the printer not working by setting a default printer. If there is more than one printer, you should define a default printer to avoid confusion.
Go to Settings ➜ Devices ➜ Printers and Scanners, and click the printer you want to set as the default printer.
Click the Open Queue button under the selected printer. In the Control Panel window that opens, click Printers, and then click Set as Default Printer. Set as Default Printer
If you see a message indicating that Windows no longer supports the default printer for you, click OK.
Also uncheck the Pause printing checkbox by clicking on it. You can now check if the printer status has changed from offline to online.
10. Use the printer manufacturer’s software
Many printers come with software that can help you troubleshoot. Just as your HP printer has HP Print and Scan Doctor, you can also find diagnostic software for your printer.
You can find information about this in the manual of your printer or on the official website of the manufacturer. You can also contact support to learn how to use the software and diagnose a printer error offline.
11. Reinstall the printer driver
If the printer driver has problems, you can fix them by reinstalling it. You can easily reinstall the printer driver by following the instructions below.
Press Windows key + X and click on Device Manager to open it. In the Device Manager window, locate and expand the print queue.
Find the printer driver that is causing the problem and right-click on it. Then choose Delete Device from the pop-up menu.
After removing the printer, wait a moment and click the Action button. Select Scan for hardware changes.Scan for hardware changes on your device.
This allows you to reinstall the deleted driver. You can also restart your computer to reinstall the printer driver after uninstalling it.
12. Updating the printer driver
If the printer still does not work after reinstallation, try updating the driver software. An outdated driver can cause problems with your printer and computer.
You can easily update the driver in the Device Manager. Just open Device Manager, expand the print queues and right-click on the driver causing the problem. Click Update Driver and follow the on-screen instructions to complete the update process.
13. Changing the print properties
You can edit the printer properties to fix issues with the printer going offline in Windows 10. This applies only to wireless printers. If you have a wired printer, you can ignore this solution.
Open the Control Panel by searching for it in the Start menu bar. In the Control Panel window, make sure the Display by Category option is set to Category.
Under Hardware and Sound, click Browse Devices and Printers.
Now right-click on the printer in question and select Printer properties from the context menu. In the Properties dialog box, click the Port tab, and then click the printer IP address. Then click the Configure Port button.
Uncheck the box next to SNMP Status Enabled. Press OK.
Check that the printer prints the paper without any problems.
14. Deleting the Print Queue
The problem of the printer not working can also occur when a document is stuck in the print queue. You can remove the print queue and solve the problem.
Go to…
Settings ➜ Devices ➜ Printers and Scanners
Click the printer, and then click the Open Queue button.
Under the document name, select the document you do not want to print and then go to the Document menu bar. Click on the Cancel option. If there is more than one document, repeat the above procedure for all documents.
Conclusion
A printer is an important device that allows you to print documents. You can use wired printers or printers that are connected wirelessly. In most cases, the print software works by sending a print job to a printer connected to the same network connection. However, users sometimes complain about problems such as. For example, the printer driver is not available or the printer is disabled in Windows 10.
Whether it is an Epson printer, a new Brother printer, or an HP Deskjet printer, it is now easy to solve the problem of the printer not working in Windows 10. Thanks to a simple and clear explanation, anyone with some technical knowledge can solve the problem.
From early on, Charley showed a keen interest in all things technical. He would spend hours taking apart and rebuilding computers- much to the dismay of his parents! But this early passion would eventually lead him to a successful career in tech.
Today, Charley uses his expertise to help companies large and small achieve their goals. He enjoys working with teams to develop innovative solutions that solve real-world problems.
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