Crucial Conversations and Crucial Confrontations
Original Air Date: January 20, 2010
Ron McMillan is many things, including best-selling author, seasoned speaker, and business strategy expert. His expertise is in team development, personal vitality, quality, communication, and results-oriented leadership. He has coauthored three NYTs bestsellers: Influencer: The Power to Change Anything, Crucial Conversations: Tools for Talking when Stakes are High, and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. He has been featured on NPR, Inc. magazine, and the New York Times for his expertise in influence, leadership, and workplace communication. He is the cofounder of the Covey Leadership Center where he helped to develop training programs such as Principle Centered Leadership and The Seven Habits of Highly Effective People. He also cofounded VitalSmarts, helping Fortune 500 companies see results in behavior change through training programs.